Popular Questions
How do I amend my subscription?
It's super easy to amend your subscription online!
Just login to your account and here you can do a number of things including updating your details, skipping a delivery or cancelling your subscription. Follow our Subscription Guide for helpful steps.
How can I track my delivery?
You will get a shipping confirmation email when your order has been picked up by our carrier, usually within a day or two after your order confirmation email is received. You will be able to view your tracking by following the link provided in the email.
Alternatively, you can check your tracking updates by logging onto your account area on the site!
If you would like the tracking confirmed or it doesn’t seem clear, then please get in touch with your order number, as we’d be more than happy to take a look for you.
What should I do if I have any issues with my order?
Ah no - sorry to hear you've had some issues with your order. We will be sure to get this fixed for you ASAP.
If you send us an email or a message on WhatsApp/ Facebook Messanger with your order number and detail the issue, we will get that sorted for you right away.
Can I amend or cancel my order?
We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products or changing payment methods.
However, we can attempt, but cannot guarantee, the cancellation of your order if the request is in good time after the charge has gone through.
If you send us an email or a message on WhatsApp/ Facebook Messanger with your order number and detail the cancellation or amendment, we will try get that sorted for you right away.
You can always return any unwanted orders to us for a refund.
Can I return my order?
Yes! Any unopened items (Boxes and Pouches) can be returned to us within a few days of delivery for a refund.
Login to your account and you'll be able to request a return under the returns section, on the left of your account page.